Project manager

Project manager

PROJECT MANAGER 

PROJECT MANAGER 

PROJECT MANAGER 

Overview

Balernum is a branding and marketing agency with an office Knoxville, TN, and one in Lancaster, PA. We love what we do, and we're looking for a badass project manager to join our little family. 

We believe that efficient, effective project management is, fundamentally, the way we serve our clients and make their lives better. Delivering creative projects on time and on budget is how we create a positive experience for them. The devil is in the details, and the angel is too. Project management is the what, and client experience is the why. We want to make the experience of working with Balernum so sweet that clients never want to leave, even if they're paying a significant premium. So what kind of person are we looking for? 

You must be highly organized and detail-oriented. You must be a tactful communicator—a diplomat—and balance that sensitivity with a cheerful bossiness. Project management involves a lot of cat herding, especially on the client side. We must follow up regularly with our clients in order to get what we need from them to finish their projects: files, payments, decisions, introductions, appointments, homework necessary to move projects forward.

On the Balernum side you'll work with the agency founders to onboard new clients and capture all of the necessary information and assets needed to start a project. You'll create and fill out project briefs and you'll delegate responsibilities to the rest of the team. You'll identify new tasks and "child" projects as they pop up and add them to our queue. You'll send status reports to clients on a weekly basis, and you will help to document and improve our various processes and procedures. If anything needs to be done, you'll find someone to do it or do it yourself.

Think about the best dinner party you ever went to. Someone invested a great deal of time, creativity, and resources to turn dozens of details into a beautiful evening. That is our heart for our clients. Project management is practicing hospitality and preserving trust. 

Does any of this resonate with you? If so, get in touch.

Our Culture

Our culture isn’t static. It’s always changing, and the person we hire will participate in that evolution. Moreover, it’s hard to read the label if you’re inside the bottle. It would be easy for us to pat ourselves on the back. We’re not perfect, and we don’t expect you to be.

That said, Balernum is the slow agency. We don’t believe that other people’s poor planning should constitute our emergency. With clients we set realistic expectations and, when at all possible, we insist on reasonable time frames. 

Our reputation usually precedes us, and most clients comes to us ready to buy into our process, even if that adds weeks or months to their ideal timeframe. Our process revolves around festina lente (or “make haste slowly”). We believe that world-class work takes time, and we avoid letting anxiety power our work at all costs. (Reference: “Aging for Quality”)

Maxims That Define Our Lives & Work

  • Do the right thing, even when it hurts. (Related: You probably won’t suffer long-term for doing the right thing. You’ll probably benefit.)
  • Whistle while you work.
  • We’d rather a client be happy with us after the process than during.
  • The last 2% of any project is the most important.
  • Good ideas can come from anywhere.
  • Kindness wins.
  • Generosity and humility are competitive advantages.
  • Engage your heart and ego right up to the point when you ship a project to the client for review. Then, be very, very hard to offend.
  • When in doubt, return to the fundamentals.
  • If there’s any weirdness, the other person isn’t telling you something.
  • If you want to make a lot of money, find a way to make somebody else the hero.
  • Make decisions now that will help you become the person you want to be when you’re seventy.
  • Client relationships die by a thousand paper cuts.
  • Be quick to ask for help. 
  • Perfect is the enemy of done.
  • Money makes people stupid. Don’t allow money (the acquisition or loss thereof) to cause you to say or do something you will regret.
  • Most of the things you think will go wrong don’t, and many good and beneficial things you never anticipated do end up happening. So be optimistic.
  • Trust in other people’s maturity.
  • Give your team members and clients the benefit of the doubt.
  • You have two ears and one mouth for a reason. Seek to understand rather than to be understood.
  • Email is never the appropriate medium for expressing frustration. Pick up the phone.

Our Needs/Your Responsibilities

Would this job start part-time or jump straight into full time work?

That depends on the person and his or her availability. Realistically, we probably need someone full-time, but ideally, we’ll ramp up slowly from a part-time trial to a more permanent full-time position.

If it starts part-time, how many hours per week would you work initially?

Around 20 hours per week until you and Balernum’s founders (Austin Church and Chris Conley) have a chance to rejigger workflow and delegate more tasks and responsibilities to you.

Would you need to travel to Knoxville or Lancaster to train for the position?

Nope. We love having a remote team and will integrate video into your on-boarding to make sure you are up to speed!

How often would you need to travel to Knoxville or Lancaster each year?

That’s a hard question to answer because we’re still making this up as we go.

What do you feel like is your niche as a company (what sets you apart)?

Typical projects/organizations you all work with? Balernum is still pretty new—we got started in April 2018 though Austin Church has been working as a full-time freelancer and consultant since April 2009—so we’re still in the process of niching down. About half of our clients are eCommerce companies. The other half are in a variety of industries. Generally, we like working with good people who want to disrupt their industries and grow their companies aggressively. We like collaborating with innovators, particularly those whose 

What types of projects does Balernum take on?

  • Branding
  • Identity design
  • UI/UX design
  • Website development
  • Email marketing
  • Blogging
  • Copywriting
  • Other writing
  • Graphic design services
  • Marketing
  • Print design (brochures, sales materials, pitch decks, signage)
  • Direct mail campaigns
  • Social media management
  • Video & motion graphics
  • Roadmapping
  • One-on-one coaching (primarily for freelancers, consultants, creatives)

What do you see as some of the unique challenges of being a remote project manager as opposed to being on location?

You’ll need to have a can-do attitude and be a self-starter. Because you can’t depend on the natural rhythms of a co-located team all working in the same office during normal business hours, you’ll need to set your own schedule and manage your own time. With that said, Balernum is generally “open” from 9 to 5. Beyond work schedule, we must work a bit harder to have culture and not be isolated. That’s why we use Slack and have weekly check-in meetings and regular standup calls throughout the week to discuss specific projects and make decisions. The challenge is also the opportunity. We’ve thought about starting a remote book club and booking remote lunches with each other and doing a couple of annual retreats.

Do you all have an start date in mind?  Immediately. 

What does a typical day look like? Day in and day out, you’ll be responsible for the tasks below. Obviously, you won’t be doing all of these every day. Your biggest responsibility will be to keep all internal projects and all client projects moving forward. You’ll be the grease that keeps all of the machinery in motion.

  • Supporting Balernum’s founders (Chris Conley and Austin Church) as needed
  • Reporting directly to Chris Conley and Austin Church
  • Creating drafts of Balernum’s master service agreement for new clients
  • Scheduling meetings and appointments
  • Managing the founders’ email (as needed)
  • Managing the founders’ calendars (as needed)
  • Assisting in onboarding new clients
  • Attending meetings as needed
  • Taking notes during meetings and adding new relevant information to project briefs and new tasks and projects to Asana
  • Setting up new projects and tasks in Asana and delegating responsibilities (and enforcing them)
  • Proactively managing projects and tasks in Asana
  • Ongoing client communication
  • Preparing for meetings and creating meeting agendas
  • Creating and filling out project briefs
  • Sending weekly status reports to clients (calls or emails)
  • Organizing files & relevant project information
  • Getting print quotes & managing vendor relationships
  • Creating new standard operating procedures (SOPs)
  • Adding to and improving existing SOPs
  • Helping Balernum’s creative team anticipate blockers and solve problems
  • Interfacing between Balernum’s creative team and clients
  • Planning travel (as needed)
  • Buying gifts for clients (as needed)
  • Looking for new ways to make our workflow more efficient
  • Looking for new ways to make our clients’ lives better and easier
  • Discovering new vendors/methods 

Our Awesomeness

We think we’re awesome, which is why you should work for us. But awesomeness is in the eye of the beholder, so that may not be a compelling enough reason to join us.

Please read the Balernum Manifesto here. It outlines our raison d’etre, our reason for existing.

Then, check out some of our work here: https://balernum.com/.

You should come work for us because you want to do great work, and we do too. 
You want to make the world a better place, and we do too. 
There’s more to life than money. Money represents something else you want. So the money should be good enough that it’s a need taken off the table. If we can pay you enough to keep you satisfied, then we can all get down to the business of working to live, not living to work.

At the same time meaningful work is one of the things that makes life living. You’ll like working for us if your idea of the good life includes passion projects, and creating new art, products, and services (because it’s fun), and working with other kind, smart, and ambitious people.

If you already have a job you can tolerate, you want to switch to working with us because you’re looking for more purpose, more autonomy, more flexibility, and more optimism. Rest assured, we’ll always be looking for ways to ensure that your compensation and freedom match the value you create.

If you sometimes wish that creatives could set aside the snark and irony and hyper-criticism for a moment and be genuine, then you’ll like how we communicate. Sarcasm has its place, but being vulnerable, being honest about what you want and what you’re afraid of, actually helps us all work better as a team and avoid bitterness, resentment, and chronic dysfunction.

We strive to not be the creative team with toxic egotism and backbiting. No thank you.

Instead, we must count on each other, encourage one another, and inspire one another. We can only do that if we’re direct, not passive-aggressive, and humble, not easy to offend.

Again, we have made and will make mistakes in this department, but we’re quick to apologize.

Overview

Balernum is a branding and marketing agency with an office Knoxville, TN, and one in Lancaster, PA. We love what we do, and we're looking for a badass project manager to join our little family. 

We believe that efficient, effective project management is, fundamentally, the way we serve our clients and make their lives better. Delivering creative projects on time and on budget is how we create a positive experience for them. The devil is in the details, and the angel is too. Project management is the what, and client experience is the why. We want to make the experience of working with Balernum so sweet that clients never want to leave, even if they're paying a significant premium. So what kind of person are we looking for? 

You must be highly organized and detail-oriented. You must be a tactful communicator—a diplomat—and balance that sensitivity with a cheerful bossiness. Project management involves a lot of cat herding, especially on the client side. We must follow up regularly with our clients in order to get what we need from them to finish their projects: files, payments, decisions, introductions, appointments, homework necessary to move projects forward.

On the Balernum side you'll work with the agency founders to onboard new clients and capture all of the necessary information and assets needed to start a project. You'll create and fill out project briefs and you'll delegate responsibilities to the rest of the team. You'll identify new tasks and "child" projects as they pop up and add them to our queue. You'll send status reports to clients on a weekly basis, and you will help to document and improve our various processes and procedures. If anything needs to be done, you'll find someone to do it or do it yourself.

Think about the best dinner party you ever went to. Someone invested a great deal of time, creativity, and resources to turn dozens of details into a beautiful evening. That is our heart for our clients. Project management is practicing hospitality and preserving trust. 

Does any of this resonate with you? If so, get in touch.

Our Culture

Our culture isn’t static. It’s always changing, and the person we hire will participate in that evolution. Moreover, it’s hard to read the label if you’re inside the bottle. It would be easy for us to pat ourselves on the back. We’re not perfect, and we don’t expect you to be.

That said, Balernum is the slow agency. We don’t believe that other people’s poor planning should constitute our emergency. With clients we set realistic expectations and, when at all possible, we insist on reasonable time frames. 

Our reputation usually precedes us, and most clients comes to us ready to buy into our process, even if that adds weeks or months to their ideal timeframe. Our process revolves around festina lente (or “make haste slowly”). We believe that world-class work takes time, and we avoid letting anxiety power our work at all costs. (Reference: “Aging for Quality”)

Maxims That Define Our Lives & Work

  • Do the right thing, even when it hurts. (Related: You probably won’t suffer long-term for doing the right thing. You’ll probably benefit.)
  • Whistle while you work.
  • We’d rather a client be happy with us after the process than during.
  • The last 2% of any project is the most important.
  • Good ideas can come from anywhere.
  • Kindness wins.
  • Generosity and humility are competitive advantages.
  • Engage your heart and ego right up to the point when you ship a project to the client for review. Then, be very, very hard to offend.
  • When in doubt, return to the fundamentals.
  • If there’s any weirdness, the other person isn’t telling you something.
  • If you want to make a lot of money, find a way to make somebody else the hero.
  • Make decisions now that will help you become the person you want to be when you’re seventy.
  • Client relationships die by a thousand paper cuts.
  • Be quick to ask for help. 
  • Perfect is the enemy of done.
  • Money makes people stupid. Don’t allow money (the acquisition or loss thereof) to cause you to say or do something you will regret.
  • Most of the things you think will go wrong don’t, and many good and beneficial things you never anticipated do end up happening. So be optimistic.
  • Trust in other people’s maturity.
  • Give your team members and clients the benefit of the doubt.
  • You have two ears and one mouth for a reason. Seek to understand rather than to be understood.
  • Email is never the appropriate medium for expressing frustration. Pick up the phone.

Our Needs/Your Responsibilities

Would this job start part-time or jump straight into full time work?

That depends on the person and his or her availability. Realistically, we probably need someone full-time, but ideally, we’ll ramp up slowly from a part-time trial to a more permanent full-time position.

If it starts part-time, how many hours per week would you work initially?

Around 20 hours per week until you and Balernum’s founders (Austin Church and Chris Conley) have a chance to rejigger workflow and delegate more tasks and responsibilities to you.

Would you need to travel to Knoxville or Lancaster to train for the position?

Nope. We love having a remote team and will integrate video into your on-boarding to make sure you are up to speed!

How often would you need to travel to Knoxville or Lancaster each year?

That’s a hard question to answer because we’re still making this up as we go.

What do you feel like is your niche as a company (what sets you apart)?

Typical projects/organizations you all work with? Balernum is still pretty new—we got started in April 2018 though Austin Church has been working as a full-time freelancer and consultant since April 2009—so we’re still in the process of niching down. About half of our clients are eCommerce companies. The other half are in a variety of industries. Generally, we like working with good people who want to disrupt their industries and grow their companies aggressively. We like collaborating with innovators, particularly those whose 

What types of projects does Balernum take on?

  • Branding
  • Identity design
  • UI/UX design
  • Website development
  • Email marketing
  • Blogging
  • Copywriting
  • Other writing
  • Graphic design services
  • Marketing
  • Print design (brochures, sales materials, pitch decks, signage)
  • Direct mail campaigns
  • Social media management
  • Video & motion graphics
  • Roadmapping
  • One-on-one coaching (primarily for freelancers, consultants, creatives)

What do you see as some of the unique challenges of being a remote project manager as opposed to being on location?

You’ll need to have a can-do attitude and be a self-starter. Because you can’t depend on the natural rhythms of a co-located team all working in the same office during normal business hours, you’ll need to set your own schedule and manage your own time. With that said, Balernum is generally “open” from 9 to 5. Beyond work schedule, we must work a bit harder to have culture and not be isolated. That’s why we use Slack and have weekly check-in meetings and regular standup calls throughout the week to discuss specific projects and make decisions. The challenge is also the opportunity. We’ve thought about starting a remote book club and booking remote lunches with each other and doing a couple of annual retreats.

Do you all have an start date in mind?  Immediately. 

What does a typical day look like? Day in and day out, you’ll be responsible for the tasks below. Obviously, you won’t be doing all of these every day. Your biggest responsibility will be to keep all internal projects and all client projects moving forward. You’ll be the grease that keeps all of the machinery in motion.

  • Supporting Balernum’s founders (Chris Conley and Austin Church) as needed
  • Reporting directly to Chris Conley and Austin Church
  • Creating drafts of Balernum’s master service agreement for new clients
  • Scheduling meetings and appointments
  • Managing the founders’ email (as needed)
  • Managing the founders’ calendars (as needed)
  • Assisting in onboarding new clients
  • Attending meetings as needed
  • Taking notes during meetings and adding new relevant information to project briefs and new tasks and projects to Asana
  • Setting up new projects and tasks in Asana and delegating responsibilities (and enforcing them)
  • Proactively managing projects and tasks in Asana
  • Ongoing client communication
  • Preparing for meetings and creating meeting agendas
  • Creating and filling out project briefs
  • Sending weekly status reports to clients (calls or emails)
  • Organizing files & relevant project information
  • Getting print quotes & managing vendor relationships
  • Creating new standard operating procedures (SOPs)
  • Adding to and improving existing SOPs
  • Helping Balernum’s creative team anticipate blockers and solve problems
  • Interfacing between Balernum’s creative team and clients
  • Planning travel (as needed)
  • Buying gifts for clients (as needed)
  • Looking for new ways to make our workflow more efficient
  • Looking for new ways to make our clients’ lives better and easier
  • Discovering new vendors/methods 

Our Awesomeness

We think we’re awesome, which is why you should work for us. But awesomeness is in the eye of the beholder, so that may not be a compelling enough reason to join us.

Please read the Balernum Manifesto here. It outlines our raison d’etre, our reason for existing.

Then, check out some of our work here: https://balernum.com/.

You should come work for us because you want to do great work, and we do too. 
You want to make the world a better place, and we do too. 
There’s more to life than money. Money represents something else you want. So the money should be good enough that it’s a need taken off the table. If we can pay you enough to keep you satisfied, then we can all get down to the business of working to live, not living to work.

At the same time meaningful work is one of the things that makes life living. You’ll like working for us if your idea of the good life includes passion projects, and creating new art, products, and services (because it’s fun), and working with other kind, smart, and ambitious people.

If you already have a job you can tolerate, you want to switch to working with us because you’re looking for more purpose, more autonomy, more flexibility, and more optimism. Rest assured, we’ll always be looking for ways to ensure that your compensation and freedom match the value you create.

If you sometimes wish that creatives could set aside the snark and irony and hyper-criticism for a moment and be genuine, then you’ll like how we communicate. Sarcasm has its place, but being vulnerable, being honest about what you want and what you’re afraid of, actually helps us all work better as a team and avoid bitterness, resentment, and chronic dysfunction.

We strive to not be the creative team with toxic egotism and backbiting. No thank you.

Instead, we must count on each other, encourage one another, and inspire one another. We can only do that if we’re direct, not passive-aggressive, and humble, not easy to offend.

Again, we have made and will make mistakes in this department, but we’re quick to apologize.

Overview

Balernum is a branding and marketing agency with an office Knoxville, TN, and one in Lancaster, PA. We love what we do, and we're looking for a badass project manager to join our little family. 

We believe that efficient, effective project management is, fundamentally, the way we serve our clients and make their lives better. Delivering creative projects on time and on budget is how we create a positive experience for them. The devil is in the details, and the angel is too. Project management is the what, and client experience is the why. We want to make the experience of working with Balernum so sweet that clients never want to leave, even if they're paying a significant premium. So what kind of person are we looking for? 

You must be highly organized and detail-oriented. You must be a tactful communicator—a diplomat—and balance that sensitivity with a cheerful bossiness. Project management involves a lot of cat herding, especially on the client side. We must follow up regularly with our clients in order to get what we need from them to finish their projects: files, payments, decisions, introductions, appointments, homework necessary to move projects forward.

On the Balernum side you'll work with the agency founders to onboard new clients and capture all of the necessary information and assets needed to start a project. You'll create and fill out project briefs and you'll delegate responsibilities to the rest of the team. You'll identify new tasks and "child" projects as they pop up and add them to our queue. You'll send status reports to clients on a weekly basis, and you will help to document and improve our various processes and procedures. If anything needs to be done, you'll find someone to do it or do it yourself.

Think about the best dinner party you ever went to. Someone invested a great deal of time, creativity, and resources to turn dozens of details into a beautiful evening. That is our heart for our clients. Project management is practicing hospitality and preserving trust. 

Does any of this resonate with you? If so, get in touch.

Our Culture

Our culture isn’t static. It’s always changing, and the person we hire will participate in that evolution. Moreover, it’s hard to read the label if you’re inside the bottle. It would be easy for us to pat ourselves on the back. We’re not perfect, and we don’t expect you to be.

That said, Balernum is the slow agency. We don’t believe that other people’s poor planning should constitute our emergency. With clients we set realistic expectations and, when at all possible, we insist on reasonable time frames. 

Our reputation usually precedes us, and most clients comes to us ready to buy into our process, even if that adds weeks or months to their ideal timeframe. Our process revolves around festina lente (or “make haste slowly”). We believe that world-class work takes time, and we avoid letting anxiety power our work at all costs. (Reference: “Aging for Quality”)

Maxims That Define Our Lives & Work

  • Do the right thing, even when it hurts. (Related: You probably won’t suffer long-term for doing the right thing. You’ll probably benefit.)
  • Whistle while you work.
  • We’d rather a client be happy with us after the process than during.
  • The last 2% of any project is the most important.
  • Good ideas can come from anywhere.
  • Kindness wins.
  • Generosity and humility are competitive advantages.
  • Engage your heart and ego right up to the point when you ship a project to the client for review. Then, be very, very hard to offend.
  • When in doubt, return to the fundamentals.
  • If there’s any weirdness, the other person isn’t telling you something.
  • If you want to make a lot of money, find a way to make somebody else the hero.
  • Make decisions now that will help you become the person you want to be when you’re seventy.
  • Client relationships die by a thousand paper cuts.
  • Be quick to ask for help. 
  • Perfect is the enemy of done.
  • Money makes people stupid. Don’t allow money (the acquisition or loss thereof) to cause you to say or do something you will regret.
  • Most of the things you think will go wrong don’t, and many good and beneficial things you never anticipated do end up happening. So be optimistic.
  • Trust in other people’s maturity.
  • Give your team members and clients the benefit of the doubt.
  • You have two ears and one mouth for a reason. Seek to understand rather than to be understood.
  • Email is never the appropriate medium for expressing frustration. Pick up the phone.

Our Needs/Your Responsibilities

Would this job start part-time or jump straight into full time work?

That depends on the person and his or her availability. Realistically, we probably need someone full-time, but ideally, we’ll ramp up slowly from a part-time trial to a more permanent full-time position.

If it starts part-time, how many hours per week would you work initially?

Around 20 hours per week until you and Balernum’s founders (Austin Church and Chris Conley) have a chance to rejigger workflow and delegate more tasks and responsibilities to you.

Would you need to travel to Knoxville or Lancaster to train for the position?

Nope. We love having a remote team and will integrate video into your on-boarding to make sure you are up to speed!

How often would you need to travel to Knoxville or Lancaster each year?

That’s a hard question to answer because we’re still making this up as we go.

What do you feel like is your niche as a company (what sets you apart)?

Typical projects/organizations you all work with? Balernum is still pretty new—we got started in April 2018 though Austin Church has been working as a full-time freelancer and consultant since April 2009—so we’re still in the process of niching down. About half of our clients are eCommerce companies. The other half are in a variety of industries. Generally, we like working with good people who want to disrupt their industries and grow their companies aggressively. We like collaborating with innovators, particularly those whose 

What types of projects does Balernum take on?

  • Branding
  • Identity design
  • UI/UX design
  • Website development
  • Email marketing
  • Blogging
  • Copywriting
  • Other writing
  • Graphic design services
  • Marketing
  • Print design (brochures, sales materials, pitch decks, signage)
  • Direct mail campaigns
  • Social media management
  • Video & motion graphics
  • Roadmapping
  • One-on-one coaching (primarily for freelancers, consultants, creatives)

What do you see as some of the unique challenges of being a remote project manager as opposed to being on location?

You’ll need to have a can-do attitude and be a self-starter. Because you can’t depend on the natural rhythms of a co-located team all working in the same office during normal business hours, you’ll need to set your own schedule and manage your own time. With that said, Balernum is generally “open” from 9 to 5. Beyond work schedule, we must work a bit harder to have culture and not be isolated. That’s why we use Slack and have weekly check-in meetings and regular standup calls throughout the week to discuss specific projects and make decisions. The challenge is also the opportunity. We’ve thought about starting a remote book club and booking remote lunches with each other and doing a couple of annual retreats.

Do you all have an start date in mind?  Immediately. 

What does a typical day look like? Day in and day out, you’ll be responsible for the tasks below. Obviously, you won’t be doing all of these every day. Your biggest responsibility will be to keep all internal projects and all client projects moving forward. You’ll be the grease that keeps all of the machinery in motion.

  • Supporting Balernum’s founders (Chris Conley and Austin Church) as needed
  • Reporting directly to Chris Conley and Austin Church
  • Creating drafts of Balernum’s master service agreement for new clients
  • Scheduling meetings and appointments
  • Managing the founders’ email (as needed)
  • Managing the founders’ calendars (as needed)
  • Assisting in onboarding new clients
  • Attending meetings as needed
  • Taking notes during meetings and adding new relevant information to project briefs and new tasks and projects to Asana
  • Setting up new projects and tasks in Asana and delegating responsibilities (and enforcing them)
  • Proactively managing projects and tasks in Asana
  • Ongoing client communication
  • Preparing for meetings and creating meeting agendas
  • Creating and filling out project briefs
  • Sending weekly status reports to clients (calls or emails)
  • Organizing files & relevant project information
  • Getting print quotes & managing vendor relationships
  • Creating new standard operating procedures (SOPs)
  • Adding to and improving existing SOPs
  • Helping Balernum’s creative team anticipate blockers and solve problems
  • Interfacing between Balernum’s creative team and clients
  • Planning travel (as needed)
  • Buying gifts for clients (as needed)
  • Looking for new ways to make our workflow more efficient
  • Looking for new ways to make our clients’ lives better and easier
  • Discovering new vendors/methods 

Our Awesomeness

We think we’re awesome, which is why you should work for us. But awesomeness is in the eye of the beholder, so that may not be a compelling enough reason to join us.

Please read the Balernum Manifesto here. It outlines our raison d’etre, our reason for existing.

Then, check out some of our work here: https://balernum.com/.

You should come work for us because you want to do great work, and we do too. 
You want to make the world a better place, and we do too. 
There’s more to life than money. Money represents something else you want. So the money should be good enough that it’s a need taken off the table. If we can pay you enough to keep you satisfied, then we can all get down to the business of working to live, not living to work.

At the same time meaningful work is one of the things that makes life living. You’ll like working for us if your idea of the good life includes passion projects, and creating new art, products, and services (because it’s fun), and working with other kind, smart, and ambitious people.

If you already have a job you can tolerate, you want to switch to working with us because you’re looking for more purpose, more autonomy, more flexibility, and more optimism. Rest assured, we’ll always be looking for ways to ensure that your compensation and freedom match the value you create.

If you sometimes wish that creatives could set aside the snark and irony and hyper-criticism for a moment and be genuine, then you’ll like how we communicate. Sarcasm has its place, but being vulnerable, being honest about what you want and what you’re afraid of, actually helps us all work better as a team and avoid bitterness, resentment, and chronic dysfunction.

We strive to not be the creative team with toxic egotism and backbiting. No thank you.

Instead, we must count on each other, encourage one another, and inspire one another. We can only do that if we’re direct, not passive-aggressive, and humble, not easy to offend.

Again, we have made and will make mistakes in this department, but we’re quick to apologize.

Overview

Balernum is a branding and marketing agency with an office Knoxville, TN, and one in Lancaster, PA. We love what we do, and we're looking for a badass project manager to join our little family. 

We believe that efficient, effective project management is, fundamentally, the way we serve our clients and make their lives better. Delivering creative projects on time and on budget is how we create a positive experience for them. The devil is in the details, and the angel is too. Project management is the what, and client experience is the why. We want to make the experience of working with Balernum so sweet that clients never want to leave, even if they're paying a significant premium. So what kind of person are we looking for? 

You must be highly organized and detail-oriented. You must be a tactful communicator—a diplomat—and balance that sensitivity with a cheerful bossiness. Project management involves a lot of cat herding, especially on the client side. We must follow up regularly with our clients in order to get what we need from them to finish their projects: files, payments, decisions, introductions, appointments, homework necessary to move projects forward.

On the Balernum side you'll work with the agency founders to onboard new clients and capture all of the necessary information and assets needed to start a project. You'll create and fill out project briefs and you'll delegate responsibilities to the rest of the team. You'll identify new tasks and "child" projects as they pop up and add them to our queue. You'll send status reports to clients on a weekly basis, and you will help to document and improve our various processes and procedures. If anything needs to be done, you'll find someone to do it or do it yourself.

Think about the best dinner party you ever went to. Someone invested a great deal of time, creativity, and resources to turn dozens of details into a beautiful evening. That is our heart for our clients. Project management is practicing hospitality and preserving trust. 

Does any of this resonate with you? If so, get in touch.

Our Culture

Our culture isn’t static. It’s always changing, and the person we hire will participate in that evolution. Moreover, it’s hard to read the label if you’re inside the bottle. It would be easy for us to pat ourselves on the back. We’re not perfect, and we don’t expect you to be.

That said, Balernum is the slow agency. We don’t believe that other people’s poor planning should constitute our emergency. With clients we set realistic expectations and, when at all possible, we insist on reasonable time frames. 

Our reputation usually precedes us, and most clients comes to us ready to buy into our process, even if that adds weeks or months to their ideal timeframe. Our process revolves around festina lente (or “make haste slowly”). We believe that world-class work takes time, and we avoid letting anxiety power our work at all costs. (Reference: “Aging for Quality”)

Maxims That Define Our Lives & Work

  • Do the right thing, even when it hurts. (Related: You probably won’t suffer long-term for doing the right thing. You’ll probably benefit.)
  • Whistle while you work.
  • We’d rather a client be happy with us after the process than during.
  • The last 2% of any project is the most important.
  • Good ideas can come from anywhere.
  • Kindness wins.
  • Generosity and humility are competitive advantages.
  • Engage your heart and ego right up to the point when you ship a project to the client for review. Then, be very, very hard to offend.
  • When in doubt, return to the fundamentals.
  • If there’s any weirdness, the other person isn’t telling you something.
  • If you want to make a lot of money, find a way to make somebody else the hero.
  • Make decisions now that will help you become the person you want to be when you’re seventy.
  • Client relationships die by a thousand paper cuts.
  • Be quick to ask for help. 
  • Perfect is the enemy of done.
  • Money makes people stupid. Don’t allow money (the acquisition or loss thereof) to cause you to say or do something you will regret.
  • Most of the things you think will go wrong don’t, and many good and beneficial things you never anticipated do end up happening. So be optimistic.
  • Trust in other people’s maturity.
  • Give your team members and clients the benefit of the doubt.
  • You have two ears and one mouth for a reason. Seek to understand rather than to be understood.
  • Email is never the appropriate medium for expressing frustration. Pick up the phone.

Our Needs/Your Responsibilities

Would this job start part-time or jump straight into full time work?

That depends on the person and his or her availability. Realistically, we probably need someone full-time, but ideally, we’ll ramp up slowly from a part-time trial to a more permanent full-time position.

If it starts part-time, how many hours per week would you work initially?

Around 20 hours per week until you and Balernum’s founders (Austin Church and Chris Conley) have a chance to rejigger workflow and delegate more tasks and responsibilities to you.

Would you need to travel to Knoxville or Lancaster to train for the position?

Nope. We love having a remote team and will integrate video into your on-boarding to make sure you are up to speed!

How often would you need to travel to Knoxville or Lancaster each year?

That’s a hard question to answer because we’re still making this up as we go.

What do you feel like is your niche as a company (what sets you apart)?

Typical projects/organizations you all work with? Balernum is still pretty new—we got started in April 2018 though Austin Church has been working as a full-time freelancer and consultant since April 2009—so we’re still in the process of niching down. About half of our clients are eCommerce companies. The other half are in a variety of industries. Generally, we like working with good people who want to disrupt their industries and grow their companies aggressively. We like collaborating with innovators, particularly those whose 

What types of projects does Balernum take on?

  • Branding
  • Identity design
  • UI/UX design
  • Website development
  • Email marketing
  • Blogging
  • Copywriting
  • Other writing
  • Graphic design services
  • Marketing
  • Print design (brochures, sales materials, pitch decks, signage)
  • Direct mail campaigns
  • Social media management
  • Video & motion graphics
  • Roadmapping
  • One-on-one coaching (primarily for freelancers, consultants, creatives)

What do you see as some of the unique challenges of being a remote project manager as opposed to being on location?

You’ll need to have a can-do attitude and be a self-starter. Because you can’t depend on the natural rhythms of a co-located team all working in the same office during normal business hours, you’ll need to set your own schedule and manage your own time. With that said, Balernum is generally “open” from 9 to 5. Beyond work schedule, we must work a bit harder to have culture and not be isolated. That’s why we use Slack and have weekly check-in meetings and regular standup calls throughout the week to discuss specific projects and make decisions. The challenge is also the opportunity. We’ve thought about starting a remote book club and booking remote lunches with each other and doing a couple of annual retreats.

Do you all have an start date in mind?  Immediately. 

What does a typical day look like? Day in and day out, you’ll be responsible for the tasks below. Obviously, you won’t be doing all of these every day. Your biggest responsibility will be to keep all internal projects and all client projects moving forward. You’ll be the grease that keeps all of the machinery in motion.

  • Supporting Balernum’s founders (Chris Conley and Austin Church) as needed
  • Reporting directly to Chris Conley and Austin Church
  • Creating drafts of Balernum’s master service agreement for new clients
  • Scheduling meetings and appointments
  • Managing the founders’ email (as needed)
  • Managing the founders’ calendars (as needed)
  • Assisting in onboarding new clients
  • Attending meetings as needed
  • Taking notes during meetings and adding new relevant information to project briefs and new tasks and projects to Asana
  • Setting up new projects and tasks in Asana and delegating responsibilities (and enforcing them)
  • Proactively managing projects and tasks in Asana
  • Ongoing client communication
  • Preparing for meetings and creating meeting agendas
  • Creating and filling out project briefs
  • Sending weekly status reports to clients (calls or emails)
  • Organizing files & relevant project information
  • Getting print quotes & managing vendor relationships
  • Creating new standard operating procedures (SOPs)
  • Adding to and improving existing SOPs
  • Helping Balernum’s creative team anticipate blockers and solve problems
  • Interfacing between Balernum’s creative team and clients
  • Planning travel (as needed)
  • Buying gifts for clients (as needed)
  • Looking for new ways to make our workflow more efficient
  • Looking for new ways to make our clients’ lives better and easier
  • Discovering new vendors/methods 

Our Awesomeness

We think we’re awesome, which is why you should work for us. But awesomeness is in the eye of the beholder, so that may not be a compelling enough reason to join us.

Please read the Balernum Manifesto here. It outlines our raison d’etre, our reason for existing.

Then, check out some of our work here: https://balernum.com/.

You should come work for us because you want to do great work, and we do too. 
You want to make the world a better place, and we do too. 
There’s more to life than money. Money represents something else you want. So the money should be good enough that it’s a need taken off the table. If we can pay you enough to keep you satisfied, then we can all get down to the business of working to live, not living to work.

At the same time meaningful work is one of the things that makes life living. You’ll like working for us if your idea of the good life includes passion projects, and creating new art, products, and services (because it’s fun), and working with other kind, smart, and ambitious people.

If you already have a job you can tolerate, you want to switch to working with us because you’re looking for more purpose, more autonomy, more flexibility, and more optimism. Rest assured, we’ll always be looking for ways to ensure that your compensation and freedom match the value you create.

If you sometimes wish that creatives could set aside the snark and irony and hyper-criticism for a moment and be genuine, then you’ll like how we communicate. Sarcasm has its place, but being vulnerable, being honest about what you want and what you’re afraid of, actually helps us all work better as a team and avoid bitterness, resentment, and chronic dysfunction.

We strive to not be the creative team with toxic egotism and backbiting. No thank you.

Instead, we must count on each other, encourage one another, and inspire one another. We can only do that if we’re direct, not passive-aggressive, and humble, not easy to offend.

Again, we have made and will make mistakes in this department, but we’re quick to apologize.

Balernum

©2018 Balernum LLC All Rights Reserved

All Reasonable Offers Considered 

Balernum

©2018 Balernum LLC All Rights Reserved

All Reasonable Offers Considered 

Balernum

©2018 Balernum LLC All Rights Reserved

All Reasonable Offers Considered

Balernum

©2018 Balernum LLC All Rights Reserved

All Reasonable Offers Considered

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